Refund and Returns Policy
Refund & Return Policy
Refund & Returns Policy
Last Updated: July 2025
At Maysha, we are committed to providing our customers with the best shopping experience. If for any reason you are not completely satisfied with your purchase, we are here to assist you. Please review our Refund & Returns Policy below to ensure a smooth and hassle-free return process.
1. Returns Eligibility
To be eligible for a return, the following conditions must be met:
The item must be returned within [5-7] days from the date of delivery.
The item must be unused, undamaged, and in its original packaging.
The item must be accompanied by a valid proof of purchase (e.g., order number or receipt).
Certain products may be excluded from the return policy for hygiene or other reasons. These include:
[Examples of products that are non-returnable, e.g., opened cosmetics, personalized products, etc.]
2. How to Return an Item
To return an item, please follow these steps:
Contact Us: Reach out to our customer support team at info@maysha.in with your order number and details about the product you wish to return.
Return Authorization: Once your return request is reviewed and approved, we will provide you with a Return Authorization Number and instructions on how to return the product.
Ship the Item: Pack the product securely and ship it back to the provided return address. You are responsible for the shipping costs unless the return is due to a defect or error on our part.
Inspection: Once we receive your returned item, we will inspect it to ensure it meets the return criteria. If everything is in order, we will process your refund or exchange as per your request.
3. Refunds
Refunds will be processed once the returned item has been received and inspected. If your return is approved, we will issue a refund to the original payment method. Please note the following:
Processing Time: Refunds typically take [5-7] business days to process once we receive the returned item.
Shipping Costs: Shipping fees are non-refundable unless the return is due to a mistake on our part (e.g., damaged or incorrect product).
Partial Refunds: In some cases, only a partial refund will be granted if the item is not in its original condition, is damaged, or is missing parts for reasons not due to our error.
4. Exchanges
If you would like to exchange an item for a different size, color, or product, please follow the same return process. Once the returned item is received and processed, we will send you the replacement item. If the replacement item is more expensive, you will be required to pay the difference.
5. Damaged or Defective Products
If you receive a damaged or defective product, please contact us immediately at info@maysha.in with the following:
Photographic evidence of the damage or defect
Your order number and a description of the issue
We will provide you with a prepaid return label, and upon receipt of the damaged or defective item, we will offer a full refund or exchange at no additional cost to you.
6. Items That Cannot Be Returned
Please note that certain items are not eligible for return or exchange, including:
Products marked as Final Sale or Non-Returnable.
Gift cards or vouchers.
Personalized or customized items.
Any opened hygiene products, such as [examples, e.g., skincare, haircare, etc.].
7. Late or Missing Refunds
If you have not received your refund yet and it has been [5-7] business days since we processed your return:
Double-check your bank account or payment provider to ensure there are no delays.
Contact your bank or credit card company, as they may take some time to process the refund.
If you still haven’t received your refund, please contact us at info@maysha.in so we can assist you further.
8. Shipping Fees for Returns
The customer is responsible for return shipping fees, except in cases where the product is defective, damaged, or incorrect.
9. Cancellations
If you wish to cancel an order, please contact us immediately at info@maysha.in Cancellations can only be processed if the order has not been shipped. If your order has already been shipped, you will need to follow the standard return process.
10. Contact Us
If you have any questions or need assistance with a return or refund, please contact our Customer Support Team:
Email: info@maysha.in
Address: Plot No.23, Sector-25, Part-1, Huda, Panipat
